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PhotoStudioSupplies  :  Return Policy

Return Policy

All products and orders undergo thorough verification before processing in order to ensure you a pleasant shopping experience. If for any reason you are dissatisfied with our products, please feel free to return the item within 7 days after receipt of your purchase.

The merchandise must be in the original condition and should show no signs of use, the cost of the merchandise will be refunded in full with the exception of the shipping charges. There will be 15% restocking fee for all undamaged refunds, a 25% restocking fee will be applied if more than 5 of the same product is ordered and then returned. The restocking fee is not applicable for an exchange or store credit.

Please inspect your purchase in detail, if an item is defective or damaged or if an incorrect product has been shipped, you must inform us within 3 days of the purchase. A replacement will be sent once the product has been inspected, if it was defective or damaged.

Important Notice:
Shipping charges are not reimbursable.
  • Any shipment that differs materially from the order acknowledgement will be considered as an error of PhotoStudioSupplies. In such cases, the merchandise may be returned at sellerís expense. We will issue a return label that will be forwarded to buyer.
  • Returns of standard goods due to user error or end user order cancellation is allowed within 7 days after receipt of your goods and the buyer has to bear cost of return shipping. Return shipping is non reimbursable.
  • All returns will be credited to the original form of payment.
  • If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.
  • Please return merchandise within 7 days of receipt to ensure proper credit.
  • We are sorry but will not be able to accept used merchandise. Merchandise must be in original packaging when returned.
  • Not all products/situations qualify for a refund. Items unaccepted by us will require return shipping to be paid by buyer.
  • If the customer places an order and makes payment for the photo supplies goods and does not pick up the goods within 15 days after the date of placing the order then customer (buyer) needs to pay 25% restocking fees of the order value as we have to stock/secure these items for the customer.

Please check to see you have the correct address for the return.

The return should be made to the following address:
Internet Product Sale Inc.
332 Jefferson Road
Rochester - 14623
New York